Shipping Policy
Thank you for choosing Tomstguid Powered By Adcore East Limited for your digital cybersecurity needs. This Shipping Policy explains how TotalAV antivirus licenses and related digital products are delivered through our platform.
1. Delivery Method
All TotalAV products sold by Tomstguid are digitally delivered via email. No physical shipping, postal delivery, or packaging is required.
2. Delivery Time
After your order is successfully completed, your digital license key and installation instructions will be delivered:
- Within 1–3 hours under normal operating conditions
- Up to 24 hours in rare cases due to verification or technical delays
We work continuously to ensure fast, smooth, and secure delivery to all customers worldwide.
3. Order Confirmation Emails
You will receive the following emails after completing a purchase:
- Order Confirmation Email – sent immediately after checkout
- Digital Delivery Email – containing your TotalAV license key and activation instructions
4. If You Do Not Receive Your License
If you do not receive your digital delivery email within 24 hours, please:
- Check your Spam, Junk, and Promotions folders
- Ensure your mailbox is not full or blocking incoming emails
- Verify the email address used during checkout
If the delivery email is still not found, contact us immediately at support@tomstguid.xyz.
5. Incorrect Email Address
Tomstguid is not responsible for failed delivery caused by an incorrect email address provided during checkout. Customers should review their details before placing an order.
6. International Delivery
Since all products are digital, international customers receive their TotalAV licenses instantly, without shipping fees, customs delays, or geographical limitations.
7. Support for Delivery Issues
If you face any difficulty receiving your digital product, our support team is available to assist you promptly and ensure successful delivery.
8. Contact Us
For delivery-related questions or assistance, please contact us at:
Email: support@tomstguid.xyz
Address: 3806 Central Plaza, 18 Harbour Road, Hong Kong
Thank you for choosing Tomstguid — your trusted partner for secure and reliable TotalAV antivirus solutions.