Refund & Return Policy - Tomstguid

Refund & Return Policy

Thank you for choosing Tomstguid Powered By Adcore East Limited . We appreciate your trust and are committed to providing reliable, authentic, and instant digital delivery of TotalAV antivirus products. This Refund & Return Policy explains the conditions under which refunds or replacements may apply.

1. Eligibility for Refunds

Since Tomstguid sells digital software licenses, most orders are non-refundable once the TotalAV license key has been delivered. However, refunds may be issued under the following valid circumstances:

  • The delivered TotalAV license key fails to activate after correct installation
  • The wrong TotalAV product or license type was delivered by us
  • The license email was incomplete, corrupted, or contained invalid data
  • You were charged twice for the same order (duplicate or accidental double purchase)
  • Any exceptional case approved after manual review by our support team

2. Refund Request Procedure

To request a refund, please follow these steps:

  • Email our support team at support@tomstguid.xyz
  • Provide your order number and registered email address
  • Describe the issue in detail (include screenshots for activation failures)
  • Our team will review and respond within 24–48 hours

3. Refund Processing

Once approved, refunds will be sent to the original payment method. Depending on your bank or payment provider, it may take 7–10 business days for the refund to reflect. Tomstguid may verify activation attempts and license usage before issuing refunds.

4. Replacement Policy

If a TotalAV activation issue is caused by a faulty or corrupted license key, we may issue a replacement key at no extra cost after verifying the original key’s status.

5. Non-Refundable Situations

  • The product has been successfully activated
  • The customer purchased the wrong product by mistake
  • Device/system incompatibility (customer must verify compatibility beforehand)
  • The customer changed their mind after license delivery
  • Activation key was shared or misused
  • Refund requests made long after the order was fulfilled

6. Digital Goods Policy

All TotalAV products sold on Tomstguid are digital-only. Once the license key is emailed, the product is considered delivered, fulfilled, and non-returnable, except for eligible cases listed above.

7. Contact Us

For help with refunds, activation issues, or general support, contact us:

Email: support@tomstguid.xyz
Address: 3806 Central Plaza, 18 Harbour Road, Hong Kong

Thank you for trusting Tomstguid — your reliable partner for secure, fast, and genuine TotalAV antivirus solutions.

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